New Mumbai Airport Terminal 2 Guide

Airports Round the World, India

1)       MUMBAI AIRPORT (Chhatrapati Shivaji International Airport)



Level 1

  • Pick-up Area
  • Lost & Found Baggage
  • Ground Transportation Lobby
  • Direct access to Multi-Level Carpark (MLCP) level 4 & Bus Gates



Level 2

  • Arrivals & Transit
  • Immigration, Baggage Claim & Customs
  • Duty Free & Meet/Greet Area
  • Direct access to MLCP level 6


Level 3

  • Boarding Gates
  • Connectivity to MLCP level 7
  • Retail, Duty Free, F&B

Level 4

  • Departure Concourse & Check-in Islands
  • Departure Immigration, Customs & Security Screening
  • Retail, Duty Free, F&B and Departure Lounges
  • Direct access to MLCP terrace level 10



  • Elevated Road direct from/to Western Express Highway (WEH).
  • Access from Andheri-Kurla Road.
  • Access by Car, Taxi, Coach, BEST Buses & Autos.
  • Taxi/Car Rentals: Prepaid taxis available at Ground Transportation Lobby at PTB Level 1.

mumbai t2 map


  • After check-in, proceed to Security Screening, Immigration & Customs on PTB Level 4.
  • Beyond the Departure control area:
    –        Lounge guests proceed to Lounge Entrance near Gate 86, on Level 4.
    –        Proceed to boarding gates on Levels 3 or 4.
  • Approximate Distance/ Walking Time:
    –        Check-In counter to Departure Concourse – 150m (5 mins’ walk).
    –        Departure Concourse to furthest Gate 75  – 450m (15 mins’ walk).


  • Guests can access the lounge on Level 3 (near Gate 86) of the Departure Hall by taking the elevator from Level 4 Departure Hall.


  • Passengers arriving into Mumbai proceed to Arrival Immigration & Baggage Claim (Level 2).

For Transfer Passengers:

  • Connecting Domestic-to-International Flights – Arriving passengers on domestic flights proceed to collect their checked baggage at Mumbai Domestic Airport, and board the Inter-Terminal Coach to Mumbai International Terminal 2, Level 4. Check-in at Level 4. 
  • Connecting International-to-International Flights – International Transit passengers proceed to International Transfer counter on Arrival Level, PTB Level 2 to check-in. Please remember to present checked baggage receipts (if any) to counter staff.
  • Connecting International-to-domestic Flights Upon collection of checked baggage, arrival passengers proceed to re-check area on Level 2 (if airlines have the facility). Otherwise, passengers must check-in for onward flights at Domestic Terminal. Proceed to the Inter-Terminal Coach area on Level 2 for onwards transfer to Domestic Terminal.



  Departure Arrival

Private Vehicles

Using the elevated road, drop off at PTB Departure Level 4 Kerb side.

Park at the MLCP in front of PTB. The Carpark is linked to PTB Level 4 via walkway.

Pick up at PTB Arrival Kerb side on Level 2 or through MLCP Level 5.



Using the elevated road, drop off at PTB Departure Level 4 Kerb side. Ground Transportation Lobby located at PTB Level 1. Fleet Taxis pick-up is through MLCP Level 4.

Private Coaches/ Buses

Using the elevated road, drop off at PTB Departure Level 4 Kerb side. Pick up at PTB Level 1 west side of terminal.

Auto Rickshaws

Drop off through grade level road. Pick-up through grade level road.

# TAB Cab (+91-22-63636363), City Cool Cabs (+91-22-22164466) and MERU (+91-22-44224422)


  • Airport Information desks are located at PTB Departure Level 4 Kerb side and PTB Arrival Level 1/2.
  • CSIA Airport Information Call Centre at Tel:  91-22-66851010 &

**Above all is just for information and are indicative, for further assistance contact on Airport Numbers mentioned above. 

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